Privacy Policy
Privacy Policy
Data Protection & Privacy Governance Framework
At Conkea.com Ltd, we are committed to maintaining the trust and confidence of our clients.
This Privacy Policy outlines how we collect, process, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
01. Data Controller
Conkea.com Ltd (referred to as "the Company", "We", "Us", or "Our") is the Data Controller for all information collected via Conkea.com.
Our registered office is located at Office 1728, 92 Castle Street, Belfast, United Kingdom, BT1 1HE.
Any enquiries regarding your data should be directed to this address in writing.
02. Information We Collect
To facilitate our bespoke printing services and optimise our digital infrastructure, we collect the following categories of data:
- Identity Data: Name, business name, and job title.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Transaction Data: Details of products purchased and payments made.
We utilise secure third-party encryption for payments; we do not store full credit card details on our local servers. - Technical Data: IP address, browser type, and session cookies.
- Artwork Data: Digital files, logos, and imagery provided by you for the purpose of fulfilment.
03. Purpose of Processing
3.1 Contractual Necessity: We process your data primarily to fulfil the contract entered into when you place an order.
This includes production management, quality control, and logistics via our internal departments.
3.2 Artwork Retention: For the convenience of re-ordering, we securely archive your artwork files within our internal production environment for a period of 24 months.
After this time, files are permanently purged unless otherwise requested.
04. Analytical Tracking & Cookies
4.1 Google Analytics: Conkea.com Ltd utilises Google Analytics to monitor website traffic and user behaviour.
This allows our technical team to optimise the performance of our production servers.
The information generated is transmitted to Google.
We have activated IP anonymisation to ensure your identity remains protected.
4.2 Cookies: Our platform uses cookies to facilitate our bespoke ordering system.
You may set your browser to refuse cookies, though this may impede the functionality of the checkout and file-upload systems.
05. Data Sharing & Third Parties
5.1 Direct Fulfilment: We do not sell or lease your data to third parties.
Information is shared only with essential partners required to facilitate your order, specifically:
- Logistics Partners: Professional courier services for the physical dispatch of your goods.
- Payment Processors: Secure, encrypted gateways for transaction settlement.
06. Data Security Protocols
We have implemented rigorous security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
Access to your personal data is strictly limited to those employees who have a business "need to know."
All artwork transfers are conducted over encrypted HTTPS connections.
07. Retention & Purge Cycles
Under UK tax law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for financial reporting purposes.
Non-transactional data is purged regularly in accordance with our 24-month production cycle.
08. Your Legal Rights
Under UK data protection laws, you have specific rights regarding your information, including:
- Right of Access: You may request a copy of the data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate data.
- Right to Erasure: You can request that we delete your data where it is no longer necessary for us to retain it.
- Right to Object: You may opt out of any marketing communications at any time.
09. Jurisdiction & Supervisory Authority
This policy is governed by the Laws of Northern Ireland.
If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.
