Privacy Statement – Conkea.com

This is the Privacy Statement of the website https://conkea.com (hereinafter referred to as: ‘Website’). This statement applies to all personal data that Conkea, 46 Hill Street, Belfast, BT1 2LB (hereinafter referred to as ‘we’, ‘our’ or ‘us’), processes of its website visitors (hereinafter referred to as: ‘you’ and ‘your data’) via the Website. This statement will explain how we will use the data that we collect via the Website and which rights you have with respect to your personal data.

1. PERSONAL DATA WE COLLECT

Personal data is any information that directly or indirectly identifies a natural person. Such information could include a name, e-mail address and the IP-address of your computer. We process your data for the purposes set out below:

  • Contact requests: When submitting a contact request on our website, we use the personal data you provide (such as your e-mail address, name and phone number) to answer your questions. We process this data on the basis of our legitimate interests (Article 6(1)(f) UK GDPR), as we cannot contact you without this information. If you do not provide this information, we may not be able to answer your question.
  • Account registration: When registering an account, we require your name, email address and phone number for future orders. We process this data on the basis of our legitimate interests (Article 6(1)(f) UK GDPR). If you do not provide this data, we cannot create an account for you.
  • Marketing communications: By accepting our Privacy Statement during account registration, you are automatically opted in to our Personalized and Service Emails. You can later opt out via your account preferences. You may also opt in to our newsletters. We process this data based on your consent (Article 6(1)(a) UK GDPR). You have the right to withdraw your consent at any time.
  • Order processing: When placing an order, we require your name, email address, phone number, invoice and delivery address to keep you informed about your order, deliver your order, and contact you if needed. This is necessary for the performance of our contract with you (Article 6(1)(b) UK GDPR).
  • Quote requests: When submitting a quote request, we use the personal data you provide to contact you. We process this data on the basis of our legitimate interests (Article 6(1)(f) UK GDPR). If you do not provide this data, we cannot create a quotation for you.
  • Reviews: We give customers the opportunity to review our services on third-party websites (e.g., Trustpilot). The personal information you provide with such reviews may be displayed on our website and communications. We process this data based on your consent (Article 6(1)(a) UK GDPR). You may withdraw your consent at any time.
  • Cookies and tracking: We use cookies and similar technologies to operate our website, analyse usage, and improve our services. For more information, please see our Cookie Policy. Where required by law, we will ask for your consent before placing cookies on your device (PECR and UK GDPR).

2. SHARING YOUR PERSONAL DATA

We may share your data with group entities located in the United Kingdom and the European Economic Area (“EEA”). We may share your data with third parties that provide database, server, maintenance, security, or other similar services to us (hereinafter referred to as ‘data processors’). If we provide access to your data, we require the third parties to keep your data confidential and instruct these parties to process this data only on our behalf and in accordance with the UK GDPR.

Furthermore, we may also disclose your data if required by law, in response to a legal request, or to protect our rights or the rights of others. We will not share or sell your data with any third parties for remarketing purposes.

3. INTERNATIONAL DATA TRANSFERS

If your personal data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy regulations, to protect your data in accordance with UK data protection law.

4. SECURITY

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, and against all other forms of unlawful processing. We require our data processors to implement such measures as well.

5. RETENTION PERIOD

Your data will be stored no longer than is necessary for the purposes for which the personal data is collected unless otherwise required by law. We retain information of all processed orders for seven years to fulfil our obligations under applicable tax laws. Information of accounts without any orders will only be stored for 18 months before deletion; the same applies to accounts inactive for 24 months (with inactivity defined as no interaction with our Website for a consecutive period of 24 months). All artwork files uploaded on our platform will be stored for a period of 18 months before deletion.

6. YOUR RIGHTS

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to rectify your personal data if it is incorrect or incomplete
  • The right to erase your personal data in certain circumstances (‘right to be forgotten’)
  • The right to restrict the processing of your personal data in certain circumstances
  • The right to object to the processing of your personal data in certain circumstances
  • The right to data portability (to receive your personal data in a structured, commonly used and machine-readable format and to have that data transmitted to another controller)
  • The right to withdraw consent at any time, where processing is based on consent

You may contact us using the details at the bottom of this policy to exercise your rights. We may request additional information to confirm your identity. We will respond to your request without undue delay and in any event within one month of receipt. This period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We will inform you of any such extension within one month of receipt of your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

7. CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us and we will delete it promptly.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. We recommend you check this page regularly to stay informed of any changes.

9. CONTACT US

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your data, please contact us:
[email protected]
Conkea, 46 Hill Street, Belfast, BT1 2LB, United Kingdom